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Log in to get help Sign in Inbox Help Sign in Inbox Help Contact Rover Support Thanks! We’ve received your message Keep an eye on your email. You’ll get a response from the Rover Support team shortly. Rover Popular Topics: Sitters Owners We are currently experiencing an outage that is affecting our phone system. Please browse our help center or visit our Q&A community. Getting Started How do I become a pet sitter or dog walker on Rover? Becoming a Sitter: Frequently Asked Questions What are the service fees? How do I sign up as a pet sitter or walker? Is Rover free? How long will it take Rover to review my profile? See all articles Booking and Meet & Greets What’s the difference between a dog review and dog notes? How do I use Rover’s video call feature? Cancellation resources for sitters How do I cancel a grooming? How do I book with an owner? Modifying a Booking See all articles Taxes Will I receive a 1099 from Rover? What’s a W-9? Do I need to submit one to Rover? Where can I view my total earnings? See all articles My Profile and Services How do I set pet preferences and limit the number of dogs per booking? How do I manage my availability? How do I modify or remove my services? How do I edit my sitter profile? How do I set my status to Away? Can I accept bookings in other cities while traveling? See all articles Payments ★ Viewing and Managing Payments How do I get paid for bookings? How do I review my payments from my Rover bookings? What are holiday rates and how do I manage them? How do automatic payments work? How do I offer a partial refund if I accidentally overcharge? See all articles Running My Business Where can I find more information about local business licensing and registration in California? How can I promote my business? What are sitter performance scores? How do I troubleshoot the Rover app? How do I improve my position in search results? How do I update my phone’s operating system? See all articles Trust and Safety How can I have a safe, stress-free stay? What do sitters need to know about the Rover Guarantee? How does the sitter profile review process work? Can Rover deactivate my account? Why should I pay and communicate through Rover? What do I do if I have concerns about the well-being of a dog in my care? See all articles Getting Started ★ Why am I getting an error message when I try to add my phone number? Rover and Walmart Collaboration: Promotion Details What is Rover? Is Rover right for my dog? How do I sign up? How do I contact Rover Support? See all articles Account and Profile ★ How do I reset my password? ★ How do I update my phone number? How do I deactivate my Rover account? How do I view and manage requests from my Rover account? How do I sign in to my account? How do I update my address? See all articles Finding a Sitter ★ What services do sitters offer? How do I find a sitter or dog walker for my pet? How do you evaluate sitters and dog walkers? How do I choose the right sitter? How do I find a cat sitter? Do you accept cats and other animals? See all articles Booking and Meet & Greets How do I contact a pet sitter or dog walker? How do I rebook with a sitter or dog walker? How do I know if I booked a service for my pet? How do I modify a booked service? How do I edit service dates? What if my booking request expires? See all articles Payments Should I tip my sitter? How do I pay for a booking? When will I be charged for a service? How much does it cost to book a sitter or dog walker? How do I change my payment method for a booking? How do I use coupons, promo codes, and gift cards? See all articles Trust and Safety ★ What does Rover do to support safety? What does the Rover Guarantee cover for owners? Keeping your account secure What can I do to ensure my dog will be safe? Why do I book and pay through Rover? What is reservation protection? See all articlesAll Articles All Articles Sitters Getting Started How do I become a pet sitter or dog walker on Rover? Becoming a Sitter: Frequently Asked Questions What are the service fees? How do I sign up as a pet sitter or walker? Is Rover free? How long will it take Rover to review my profile? Is my sitter profile approved? Why hasn’t my background check been processed yet? Why should I become a pet sitter or dog walker on Rover? How do I submit a background check? What are testimonials and how do I get them? Can I use my Rover account as both an owner and sitter? Do I need to be licensed or bonded to be a dog sitter? Why are DogVacay and Rover joining forces? Booking and Meet & Greets What’s the difference between a dog review and dog notes? How do I use Rover’s video call feature? Cancellation resources for sitters How do I cancel a grooming? How do I book with an owner? Modifying a Booking What if I need to cancel a booking? How do I contact a client? How do I modify an upcoming booking? How do I manage a recurring service? How do I rebook with past clients? What are the best practices for Meet & Greets? How do I create a Meet & Greet? How do I know if my client’s service has been booked? How do I modify a pending request before booking it? How do I send my client photos during a booked stay? What if I have duplicate booking requests? How do I remove requests from my inbox that I can’t accept? Taxes Will I receive a 1099 from Rover? What’s a W-9? Do I need to submit one to Rover? Where can I view my total earnings? My Profile and Services How do I set pet preferences and limit the number of dogs per booking? How do I manage my availability? How do I modify or remove my services? How do I edit my sitter profile? How do I set my status to Away? Can I accept bookings in other cities while traveling? What are locked-in rates? How do I manage my rates for additional services? How do I add and edit photos on my profile? How do I remove client photos from my profile? How do I edit my rates? What is confirmed availability and how does it work? Can I change my settings to sit for repeat clients only? What is auto-availability? How do I change the email address on file with my account? How do I refer sitters and earn credit? How do I manage my text messages and mobile notifications? Can roommates have separate accounts? How does account sharing work for sitters? Payments ★ Viewing and Managing Payments How do I get paid for bookings? How do I review my payments from my Rover bookings? What are holiday rates and how do I manage them? How do automatic payments work? How do I offer a partial refund if I accidentally overcharge? Running My Business Where can I find more information about local business licensing and registration in California? How can I promote my business? What are sitter performance scores? How do I troubleshoot the Rover app? How do I improve my position in search results? How do I update my phone’s operating system? How can I promote my business to others outside of Rover? How do I promote my business on Craigslist? How do I manage my notification settings? How does the dog walking map feature work? How do I manage my inbox? How can I see reviews my clients have left for me? What are the sitter cancellation policies? What are Rover Cards and how do I send them? Why am I receiving text messages about my weekend availability? How do I manage my cancellation policy? What if there’s an emergency? Where can I purchase promotional material for my business? How do I earn profile badges and what do they mean? What do the statistics on my profile page mean? Should I request reviews from my clients? Can I respond to a review? Trust and Safety How can I have a safe, stress-free stay? What do sitters need to know about the Rover Guarantee? How does the sitter profile review process work? Can Rover deactivate my account? Why should I pay and communicate through Rover? What do I do if I have concerns about the well-being of a dog in my care? How can I keep my Rover account secure? What if a client wants to pay me directly, not through the...